1. Scope
This policy applies to DermInk subscriptions and one-time credit packs bought through dermink.org. It forms part of our Terms of Service. Checkout and your receipt identify the product, currency, taxes, seller, payment party, and order amount. Waffo Pancake currently provides checkout. Its transaction and payment terms also apply. The merchant of record may need to process a refund.
This policy describes our voluntary refund arrangements. It does not limit consumer rights that cannot be waived under applicable law. Free and promotional credits have no cash value. They cannot be redeemed or refunded for cash.
2. Eligibility overview
- First subscription: You may request a refund within seven calendar days of payment. All credits issued with that subscription must remain unused.
- One-time credit pack: You may request a refund within seven calendar days if credits from that order are completely unused. After a credit funds a successfully delivered Output, cash refunds are generally unavailable.
- Failed task: For a confirmed system failure, we release the credits reserved for the failed Output. We do not ordinarily issue a cash refund.
- Incorrect charge: We investigate duplicate, unauthorized, and confirmed erroneous charges.
- Statutory rights: More favorable mandatory refund or withdrawal rights under local law take priority.
3. Subscription refunds
Except where the law requires otherwise, you may request a refund within seven calendar days of your first subscription payment. None of the credits issued with that subscription may have been used. This voluntary offer does not apply to renewals. It also does not apply once any credit from the first subscription has been used. We do not generally prorate subscription refunds by days used, days remaining, or credits remaining.
Credits are used when a generation or editing Output is delivered successfully. Credits only reserved and then released after a system failure are not treated as used. Cancelling a subscription does not automatically start a refund. You must submit a separate request that meets this policy.
4. One-time credit packs
Except where the law requires otherwise, you may request a refund for a completely unused one-time credit pack. You must submit the request within seven calendar days of purchase. Once any credit from the pack funds a successfully delivered Output, the pack is generally no longer eligible for our voluntary cash refund. We do not generally prorate a refund for its remaining balance.
The Pricing page and checkout show current prices and credit validity. Expired credits are not refundable. Promotional-credit expiry or failure to use credits before expiry also does not create a right to a refund.
5. Failed generations
When you submit a task, we may first reserve the quoted credits. A prompt rejected by content safety before task creation is not charged or reserved. If the platform, an upstream provider, or a timeout causes an Output to fail, we release the credits reserved for that Output. We still charge for other Outputs in the same batch if they were delivered successfully. The rate shown before submission applies. Releasing credits is not a cash refund. It does not extend their original expiry.
AI Outputs are probabilistic. Dissatisfaction with composition, text, color, detail, or tattoo feasibility is not a system failure. User Input problems, unsupported reference images, or breaches of our Terms or provider rules also do not ordinarily create a cash-refund right. Closing the page does not automatically cancel a server task. Neither does losing a browser connection or interrupting your local network after submission. Credits are used if the Output is ultimately delivered. If a paid service remains materially unavailable or undelivered, we will assess a reasonable remedy. This may be another attempt, replacement credits, or a refund where appropriate.
6. Billing errors and unauthorized charges
Contact us promptly if you see a duplicate charge, an incorrect amount, or a transaction you do not recognize. We may ask for the order or receipt number, transaction date, charged amount, statement descriptor, and details needed to verify the account and payment. Do not email a full card number, security code, or account password. The applicable payment party will correct confirmed errors. Any refund will use the original payment channel.
7. Cancellation and renewal
Monthly and annual subscriptions renew until cancelled. Each renewal covers the period shown at purchase. You may cancel at any time through the customer portal in your account. Cancellation takes effect at the end of the current paid period. Plan benefits remain available until then. After cancellation, the portal shows the scheduled end date. You may reactivate an eligible subscription there before that date. Issued credits keep their original expiry dates.
Cancellation only prevents the next renewal. It does not refund the most recent payment. Deleting a DermInk account does not cancel a subscription managed by the payment party. Confirm cancellation through the portal before requesting account deletion. If you believe an order qualifies for a refund, submit a separate request within the applicable time limit.
8. Mandatory consumer rights
Some places provide a legal withdrawal period or other remedies for distance purchases. They may include the European Union, European Economic Area, and the United Kingdom. An exception for digital services or content may apply only when checkout meets local rules. For example, checkout may need your express request for immediate performance and a required acknowledgement.
An exception applies only when all legal requirements are met. This policy does not exclude mandatory remedies for services that are non-conforming, undelivered, or otherwise legally defective.
9. How to request a refund
Email support@dermink.org and include the following information where possible. It helps us verify and process your request:
- The email address associated with your DermInk account;
- Your order or receipt number;
- The purchase date and product purchased;
- The charged amount, currency, and statement descriptor; and
- The reason for your request and any relevant screenshot or transaction record.
We recommend using “Refund request” or “Unrecognized charge” in the subject line. Do not send a full card number, security code, payment password, identity document, or other sensitive information that is unnecessary for the request. We may ask for additional verification through your account email.
10. Review and processing
We aim to complete an initial review within five business days after receiving all required information and send the outcome to your account email. Some reviews may take longer. This includes reviews involving the merchant of record, unauthorized payments, suspected fraud, or complex transaction checks. We will tell you if more information is needed. Approved refunds normally return to the original payment method. They cannot be redirected to another account. Approval does not mean the funds have already arrived. Waffo Pancake, the applicable payment party, your bank, or card network controls settlement timing. Currency conversion, bank processing, and non-refundable fees may affect the final amount displayed.
11. What happens after a refund
After a full refund succeeds, we revoke unused credits remaining from that purchase. We also mark the order as refunded. A partial refund does not automatically revoke credits pro rata. We handle it separately according to the approved resolution and payment record. A refund does not reissue expired credits or restore a used welcome or promotional offer.
A valid purchase affects workspace asset retention. If a purchase is fully refunded and the account has no other valid purchase, the 30-day free-account retention rule applies again. See thePrivacy Policy for timing and deletion details. A full refund ends the paid benefits tied to that purchase. Continued use of existing Outputs remains subject to the Terms of Service, including its content-rights and commercial-use rules. Restrictions based on a violation, fraud, or unauthorized Input still apply.
12. Chargebacks and abuse
If you have a billing concern, we recommend contacting us first so we can investigate promptly. Contacting us first is not a condition for a legal chargeback or payment-dispute right. A lawful dispute does not limit your legal rights. We may restrict an account during an investigation if we detect suspected fraud. Examples include repeated refund claims, knowingly false statements after using the Service, or duplicate recovery through multiple channels. We may also act under the Terms.
13. Changes and contact
We may update this policy when the product, payment process, or law changes. We will post a new effective date here. An update does not reduce legal rights that arose before it took effect. For questions about a refund, cancellation, or charge, email support@dermink.org.